• Identifying and mitigating post-discharge complications leading to readmission
• Ensuring patient compliance with new medications
• Assessing patient ’ s understanding of care through the teach-back method
• Validating successful transition to home and post-discharge appointment follow-up
• Execution of a closed-loop system for any issues needing escalation
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Beacon Award For Excellence
The American Association of Critical-Care Nurses ( AACN ) bestowed a bronze-level Beacon Award for Excellence on the cardiovascular intensive care unit at Baylor Scott & White Heart and Vascular Hospital — Dallas .
2023 Exemplary Improvement Award
Each year , Baylor Scott & White Health honors team efforts across the System aimed at reducing clinical variation and improving outcomes and experiences with the Exemplary Improvement Award . Baylor Scott & White Heart and Vascular Hospital was one of four teams who won this top honor in 2023 with their quality improvement project titled , Working the bugs out of blood culture contamination . The teams use quality improvement methodology to identify and eliminate or significantly improve a problem , then validate their work through post-performance results .
Discharge care call program
The discharge care call program extends connection and support as patients transition to home after discharge by ensuring quality of care , safety and patient experience . All of our patients receive a follow-up call within 72 hours of discharge by the discharge care call-back team of experienced cardiovascular registered nurses . The team consistently maintains a contact rate of 80- 85 % by attempting up to three calls / messages per patient . The objectives for these calls are :
• Identifying and mitigating post-discharge complications leading to readmission
• Ensuring patient compliance with new medications
• Assessing patient ’ s understanding of care through the teach-back method
• Validating successful transition to home and post-discharge appointment follow-up
• Execution of a closed-loop system for any issues needing escalation
Baylor Scott & White Heart and Vascular Hospital | Patient Satisfaction , Quality and Patient Safety
Should any issues and concerns arise , real-time contact is made with providers and / or their office with patients transferred during business hours or an immediate next business day , monitoring for rapid response and resolution for patients .