Identify languages spoken by LEP individuals who use Departments ’ services and tailor language services to fit their needs .
The LAO requires that Departments convey all vital information in the threshold languages , which currently are Spanish , Chinese , and Filipino . Beyond this requirement , Departments should make services and information available in other languages that meet the needs of community members .
For example , the Public Utilities Commission ( SFPUC ) expanded translations of information about its affordability program to include Vietnamese , Russian , Samoan , and Arabic . The Department translated more than 250 documents on its affordability initiatives , which help people with low incomes pay water , power , and sewer bills . LEP client participation in the affordability programs increased after the Department expanded its translations .
More information about the SFPUC ' s in-language outreach efforts can be found on the next page .
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