Total Telephonic Interpretations by Language , Over Time
Phone interpretations increased for Mandarin ( by 24 %, from about 3,800 to 4,700 ), Russian ( by 17 %, from about 3,000 to 3,500 ), and Cantonese ( by 2 %, from about 22,300 to 22,800 ). Telephonic interpretations increased by 19 % for other languages , from 3,600 to 4,300 .
Although telephonic interpretations decreased overall , some Departments noted significant increases in their use of phone interpretation . The Human Services Agency ( HSA ) attributed their increase in telephonic interpretations – from 14,733 calls in FY 2020-2021 to 17,151 calls in FY 2021-2022 – to increased caseloads , pandemic-related changes to workplace protocols , and working with an additional interpretation service provider .
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