Telephonic Interpretation
Departments are also asked to report the total volume of LEP callers , call volume by language , and the name of all interpretation service providers used , such as bilingual staff or a language services vendor .
Of 92,097 total phone interpretations in the past fiscal year , 53,256 ( 58 %) were in Spanish , 22,848 ( 25 %) were in Cantonese , 4,772 ( 5 %) were in Mandarin , 3,547 ( 4 %) were in Russian , 2,463 ( 3 %) were in Vietnamese , 913 ( 1 %) were in Filipino , and 4,298 ( 5 %) were in other languages .
Telephonic interpretations dropped by 6 % since the previous fiscal year , with the largest decreases occurring in Filipino and Spanish . Filipino phone interpretations decreased by 14 % from over 1,000 to about 900 , while those for Spanish decreased by 14 % from about 61,000 to 53,000 . Vietnamese phone interpretations decreased by about 40 ( 2 %).
Total Telephonic Interpretations by Language , FY 2021-2022
20