Data collection deep dive : Filipino LEP interactions
Following a dramatic increase in FY 2020-2021 , the number of interactions with LEP Filipino users dropped in FY 2021-2022 , returning to levels similar to those of previous years . The spike in the previous reporting period was driven by data from Digital Services ( a division of the City Administrator ’ s Office ). In FY 2020-2021 , Digital Services calculated the number of user visits to the most highly trafficked web pages in languages other than English , including San Francisco ’ s COVID-19 resource pages .
Closer examination of the data showed that many IP addresses accessing the page were actually from the Philippines ( more than triple the domestic amount ), suggesting that users found that sf . gov had credible information about COVID-19 in Filipino and used it as a resource . The City Administrator ’ s Office attributed the decrease during FY 2021-2022 to reduced demand for their COVID-19 informational pages in all languages , compared to the previous fiscal year .
Russian interactions decreased by 15 %, from over 22,000 to about 19,000 . Spanish interactions decreased by 10 %, from about 498,600 to fewer than 451,000 . Cantonese interactions decreased from over 292,000 to fewer than 268,000 , an 8 % decrease .
However , LEP client interactions in other languages experienced a significant increase from over 37,600 to about 53,700 clients , a 43 % increase from the previous fiscal year . Vietnamese interactions increased by 38 %, from about 17,700 clients to over 24,500 clients . Mandarin interactions increased from fewer than 29,000 to about 32,000 , an 11 % increase from the previous fiscal year .
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