Vital Information :
As defined by LAO Section 91.5 , “ Translation of Materials and Signage ”
applications or forms to participate in a Department ’ s program or activity or to receive its benefits or services ;
written notices of rights to , determination of eligibility for , award of , denial of , loss of , or decreases in benefits or services , including the right to appeal any Department ’ s decision ;
written tests that do not assess English language competency , but test competency for a particular license or skill for which knowledge of written English is not required ;
notices advising Limited English Speaking Persons of free language assistance ;
materials , including publicly-posted documents , explaining a Department ’ s services or programs ;
complaint forms ;
any other written documents related to direct services to the public that could impact the community or an individual seeking services from or participating in a program of a Department . 7
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San Francisco Administrative Code , Sec . 91.5 ( emphasis added ).
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