2023 AWWA / WEF Utility Management Conference Prog 2023 Utility Mgmt Conf Program_FINAL_LR | Page 20

WED08 Understanding Affordability

1:30 – 3:00 p . m . ROOM : A7 + A8 Moderator : Jennifer Ivey

At the heart of these presentations is data informing water affordability . Whether assessing the affordability of potential regulatory actions under the Safe Drinking Water Act ( SDWA ) or innovative data analysis showing why customers are paying late , attendees will hear how data and new metrics provide an informed approach to affordability .

1:30 Discovering Harmful Water Pollutants , Rules to Address Them , and the Effect on Low-Income Customers Stacey Isaac Berahzer , IB Environmental , Janet Clements , One Water Econ LLC , Adam Carpenter , American Water Works Association

2:00 Using Data Analysis to Improve On-Time Customer Bill Payments : One Utility ’ s Journey Glenn Barnes , Water Finance Assistance

2:30 Diagnosing Affordability Issues for Your Utility Rachel Weinberg , Raftelis Financial Consulting

WED09 Driving Innovation and Performance With Employee Engagement and Design

3:30 – 5:00 p . m . ROOM : A1 Moderator : Katterinne Fleming

The goal is fostering innovation that will support long-term organizational resiliency . The roads to that goal are varied ; however , solutions are found in eliminating silos , tapping the potential of collaborations . Join the conversation on what is needed to unleash the innovation potential at your organization .

3:30 Building a Utility ’ s Capacity for Innovation – the Great Wins , Fails , and the Learnings in Between Sarah Kemmers , City of Calgary Water Resources

4:00 An Opportunity for Business Process Consistency Before New Technology Christopher Puccio , Stantec Consulting Services , Inc .

4:30 Unlocking Operational Performance With Alignment and Engagement Jason Carter , Arcadis

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