In the past year , what barriers or challenges have you faced in getting access to information about services you needed ?
Language Technology Knowledge
Process Confusing Messages
Privacy Time
Disability I don ' t experience barriers
I didn ' t try to access information or services
0 250 500 750 # LEP respondents
" Proporcionar más ayuda a las organizaciones que nos pueden capacitar y nos defienden contra los obstáculos que tenemos ."
" Provide more help to organizations that can train us and help us with the obstacles we face ."
– Spanish-and Maya-speaking LEP respondent
Definition of barriers
Language : Not enough information or services in my language
Technology : I had trouble accessing the internet or using a computer or smartphone
Knowledge : I didn ’ t know where to go to get information and services
Process : I didn ’ t understand how it worked or what steps I needed to take
Confusing Messages : It was difficult to know what information was accurate
Privacy : I was worried that my information would not be kept private
Time : I didn ’ t have time to look for information or services
Disability : I am a person with a disability and was unable to access services or information
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