SPOTLIGHT :
Language Access Complaint Process
People who believe their language access rights have been violated in San Francisco have the right to file a complaint . Filing a formal language access complaint initiates an OCEIA-led investigation process that seeks to identify the cause of the violation , resolve problems , and recommend solutions to Departments to address the issue .
OCEIA conducts a detailed investigation of the complaint . This involves working with the complainant and the Department to determine if there is a violation of the LAO , facilitating assistance for residents and resolution of the complaint , and advising Departments on improving language services and interactions with LEP community members .
As required by the LAO , OCEIA reports information about LAO complaints to the Immigrant Rights Commission ( IRC ) on a quarterly basis .
LAO complaint forms are available on OCEIA ’ s website in English , Spanish , Chinese , Filipino , and Russian : sf . gov / oceia
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