Departments are required to submit their data by October 1 of each year . OCEIA staff members then analyze the results and identify citywide language access compliance progress and trends . This information is included in the annual LAO compliance report , which is due by February 1 each year .
City Department Responsibilities
OCEIA Responsibilities
Immigrant Rights Commission Responsibilities
Designate a language access liaison
Develop , adopt , and implement a Department-specific language access policy
Coordinate and provision for language services
Determine and budget for Departmental language needs
Comply with all requirements of the LAO
Train Departments on LAO compliance and reporting requirements
Develop tools , style guides , and resources to assist Departments with implementation
Identify language services vendors and coordinate citywide contracting with the Office of Contract Administration
Provide language access consultation and technical assistance to Departments
Monitor and report compliance to the Immigrant Rights Commission and the Board of Supervisors
Review and adopt quarterly reports on LAO complaints submitted by the public
Review and adopt the annual LAO Compliance Summary Report
Cooperate with and make recommendations to Departments that administer and enforce regulations relating to language access
Hold public hearings and document community testimony and feedback
Advise and recommend changes to language access policies and practices that impact the health and wellbeing of immigrants and LEP individuals
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