CUSTOMER SERVICE AND FINANCES
Arlington Recognized for Service
In February 2020 , Arlington Water Utilities was one of 17 federal , state and local entities throughout the country recognized as a winner in the 2019
Personnel 10 %
Capital 11 %
FAST FACTS
Interfund Charges 13 % Wastewater Treatment
26 %
Debt Service 18 %
Granicus Digital Government Awards , which honor transformational digital government initiatives . “ With a combination of email , online surveys , social media , and their department ’ s dedicated website , the department is transforming to meet the digital habits of residents while reducing costs , improving customer satisfaction , preserving the planet ’ s most valuable resource ,” the award announcement said .
How does the Water Department spend its budget ?
Other 2 %
Maintenance 3 %
Raw Water 16 %
Supplies 2 %
Customer Rewards
Arlington Water Utilities returned city services account deposits to 8,188 residential customers from Oct . 1 to Dec . 31 , 2020 , following a city ordinance change adopted by the Arlington City Council . The change , which went into effect Oct . 1 , allows Arlington Water Utilities to reward customers who have paid their city services bill on time for a 12-month period by crediting their deposits back to their accounts . The City credited a total of $ 673,595 on city services bills in October , November and December . Also in 2020 , Arlington increased a one-time credit offered to customers who sign up for paperless billing to $ 10 . Paperless billing saves on billing costs for the utility and brings added convenience . The change resulted in a 12 percent increase in paperless billing customers .
Arlington ’ s wastewater rate of $ 5.13 per 1,000 gallons did not increase for Fiscal Year 2021 , which started in October 2020 . Water rates also remained the same .
With 10,000 gallons of water usage coming in at a cost of $ 36.66 for residential customers , Arlington has some of the lowest water rates in North Texas .
The Texas Municipal League released its annual water and waste-water cost survey in May . The chart below shows Arlington water rates compared to other North Texas cities that responded to the 2020 survey .
Each year , the City of Arlington conducts a Citizens Satisfaction Survey . The 2020 results showed improvements for customer service that included : 80 % of those surveyed had a good or excellent opinion of electronic billing services offered by the City ( up from 70 % in 2019 ).
Cost of 10,000 Residential Water Usage
$ 167.7 million Projected Revenue FY2021
$ 144.3 million Projected Expenditures FY2021
205 Authorized Full-Time Positions
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