2020 Water Utilities Consumer Confidence Report 2020 Water Utilities Consumer Confidence Report | Page 7

7
( January 2021 )
BOWEN RD
FIELDER RD
DAVIS DR
MATLOCK RD COOPER ST
SILO RD

7

FIELD OPERATIONS AND METER SERVICES

Remote Read Meter Program Makes Strides

Remote read meters are part of the Advanced Metering Infrastructure ( AMI ) program Arlington Water Utilities set out on in 2012 to improve meter accuracy and customer service . The 10-year replacement program is part of the City of Arlington ’ s commitment to putting technology to work for residents .
76,127 Arlington Water Utilities customers had remotely read water meters as of January 2021 , with more new meters being installed each month . Customers with remotely read meters can view their daily and hourly water usage numbers , as well as past bills and payments , by visiting ArlingtonTX . gov / KnowYourH2O .

Percentage of Remote Read Water Meters by ZIP Code

( January 2021 )

820
30
GREEN OAKS
The only difference between a traditional meter and the remote read meter is the way the meter is read . Both meters work in the same way , though a new meter can sometimes measure low flows more accurately than an older meter .
LITTLE RD
WOODSIDE DR
303
76016 69 %
PLEASANT RIDGE RD
76012 78 %
180
76013 79 %
76015 61 %
LAMARBLVD
CENTER ST
COLLINS ST
MAYFIELD RD
76005
100 %
ARBROOK BLVD
GREEN OA KS BLVD
76006 82 %
DIVISION ST
ABRAM ST
PARK ROW
NEW YORK AVE
BALLPARK WAY
76011 91 %
RANDOL MIL L BLVD
180
76010 98 %
PIONEER PKWY
76014 65 %
303
360
ARKANSAS LN
30
The Arlington Water Utilities meter division installed 7,275 new remotely read meters in FY 2020 . In the coming years , the City hopes to install about 9,000 each year until installations are complete .
Crews cleaned more than 27 percent of the city ’ s public sewer mains ( size 6 ” -15 ”), clearing city sewer lines of roots , grease buildup and other debris , preventing sewer backups in neighborhoods or homes . Twenty percent is the goal .
A new performance indicator introduced for FY 2021 will measure the number of water line breaks per 100 miles of water main . The goal is 5.8 breaks or less per 100 miles of main .
The City had 6.8 sanitary sewer overflows per 100 miles of sewer main . Sanitary sewer overflows happen when wastewater overflows from the city ’ s system because of a broken main or clogged line . The goal is to have 8.2 or fewer overflows per 100 miles of sewer main .
287
20
KELLY ELLIOTT RD
76017 58 %
76001 56 %
287
COOPER ST
BARDIN RD
SUBLETT RD
BARDIN RD
GREEN OAKS BLVD
MANSFIE
76018 46 %
76002 49 %
LD WEBB RD
360
20
Another new performance indicator introduced for FY 2021 will measure the average time that customers are without water during an emergency water main break . The goal is no more than 4 hours .