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Using NICE Inform ’ s Intelligence Center , 9-1-1 centers can also automatically isolate downgraded ’ incidents , and then drill down into associated metrics and recorded telecommunicator interactions ( involving both citizens and first responders ) to better understand what happened and why , so they can then implement coaching , training , and process improvements to remediate any problems .
Additionally , using NICE Inform ’ s data-driven Quality Assurance ( QA ) capabilities , 9-1-1 centers can also systematically target ‘ downgraded calls ’ for Quality Assurance review .
Knowing which telecommuni- m Call Taking Dashboard Example
NICE Inform Reconstruction Example
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