Statistics show that somewhere between 20-40 % of all incidents are downgraded by police following the initial classification by 9-1-1 .
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Over response can cause reputational damage for 9-1-1 centers , waste scarce police budget dollars , and even unnecessarily escalate incidents .
For these reasons , placing more focus on the critical link between 9-1-1 and police response is a key strategy toward ultimately deescalating tension between citizens and police .
NICE Inform can help 9-1-1 centers address these challenges to improve downstream police response .
With NICE Inform , 9-1-1 centers can gain better visibility into how telecommunicators are handling incidents so they can spot issues ( e . g . over-response to calls ) early on .
For example , by using NICE Inform to record the telecommunicators ’ interactions ( with the public and police first responders ), as well as telecommunicator workstation screens and other incident data sources ( e . g . advanced location information from RapidSOS , a 2016 ' ASTORS ' Awards Winner ), and then automatically piecing this data together , 9-1-1 centers can get complete u n d e r - standing of what happened , how and why .
NICE Infor
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