2020_360 Blue_05_HK Manual 8.5 x 5.5 | Page 37

CHARGES, FEES & INVOICING BILLING PROCESS All Departure Cleans will automatically be submitted to the Invoice Generator. The Cleaning Crew Lead will only need to invoice for cleans that are not scheduled “Departure Cleans” such as Tidy Cleans, Daily Services, Trip Charges, etc. Invoices should be entered via The Invoice Generator within 24 hours of the completion of an assignment. An email will be sent out by the Housekeeping Office in advance of the Invoice Cutoff Date. This is to remind Housekeeping Crews of the Pay Day and to inform them of the cutoff time for submitting invoices. Invoices received after the cutoff time will be paid in the next pay period. Issues with paychecks should be addressed via email to [email protected]. BELOW IS AN EXAMPLE OF AN EMAIL REGARDING A PAYCHECK CUTOFF NOTIFICATION Good morning, Please note the invoice cutoff for this pay period is 8/6 at 2:00 pm. Please have all invoices submitted no later than this time. Once housekeeping processes all invoices, you will receive an Invoice Review Email. From there you will have until Wednesday 8/8 at 5:00 pm to submit any changes and/or settle any disputes. Remember that you are only submitting invoices for special requests, trip charges, pet fees, tidy cleans, etc. Paychecks will be available for pickup on 8/10 after 2:00 pm. INVOICE INSTRUCTIONS: All invoices are automatically generated through the Application, Breezeway. 35