2019 Utility Management Conference Program 2019 Utility Mgmt Program

W E D N E S D AY, M A R C H 6 OPENING GENERAL SESSION 8:30 – 10:00 a.m. Room: Grand Ballroom 1 & 2 CONFERENCE WELCOME AND INTRODUCTION–FOCUS ON LEADERSHIP Pieter Van Ry, Conference Co-Chair (Representing AWWA) Jennifer Ivey, Conference Co-Chair (Representing WEF) 8:40 a.m. Remarks from AWWA President, Dave Rager 8:30–10:00 8:50 a.m. Remarks from WEF President, Thomas Kunetz 9:00 a.m. Keynote Speaker The Practical and Sustainable Way to Build a High-Performance Culture Rob Wolff, High Performing Culture, LLC (HPC) World-class organizations have long recognized the powerful influence their cultures have on the performance of their people, and by extension, the performance of their companies. Not surprisingly, while most organizations allow their cultures to evolve naturally, top- performing ones don’t leave this to chance. Instead, they’re amazingly intentional about how they create and drive the culture they want to have. Join us in the opening general session as Rob Wolff shares how organizations can create, drive, and maintain a high performing culture. 9:45 a.m. Questions from the audience 10:00 a.m. Session Adjourns 10:00–10:30 NETWORKING BREAK IN GRAND BALLROOM FOYER Track COMMUNICATING VALUE TO CUSTOMER AND OTHER STAKEHOLDERS/PUBLIC INVOLVEMENT STRATEGIC PLANNING Room BROADWAY 3 BROADWAY 2 WED01—PUBLIC COMMUNICATION STRATEGIES WED02—DYNAMIC STRATEGIC PLANNING Moderator: Sonia Allman Moderator: Wayne Griffith The Intersection of Communications and Engineering: Turning Utility-Speak Into Stories Your Community Gets Taking it to The Street: Developing and Implementing A Strategic Plan Through Employee Engagement Kelley Dearing Smith, Louisville Water Company, Adriana Lamar, Miami-Dade Water & Sewer Dept., Karen Snyder, Marci Davis, Mary Gugliuzza Sandra Ralston, Consensus LLC, Rebecca Shelton, Tyler Richards Navigating the World We Live in Today—Social Media Rumors, Cyberbullying, and Fake News WRF And WUCA Project On Mapping Climate Exposure and Climate Information Needs to Utility Business Functions Clay Duffie, Mount Pleasant Waterworks Maureen Hodgins, Water Research Foundation, Emily Wasley, Kathy Jacobs, Laurna Kaatz Leveraging Public Input to Make Difficult Policy Choices For Low-Income Rates Charting a Strategic Path Toward Regionalization and Consolidation Thomas Gould, HDR, Paul Matthews, Joe Healy Justin Brugger, Fort Wayne City Utilities, Nick Dragisich Six Tips To De-Mystify Your Communication Efforts and Increase Your Effectiveness Lessons in Cat Herding: How Fort Worth Water Strategically Renegotiated A 30 Year Uniform Wholesale Was Tracey Carson, Mortenson Kim, Jackie Janz, Calli Karter Lawrence McCartney, Ft. Worth Water Department, Dave Yanke, Frank Crumb Session Title 10:30–11:00 11:00–11:30 11:30–noon Alternate noon–1:30 LUNCH GRAND BALLROOM 1 & 2  12 

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