2019 Utility Management Conference Program 2019 Utility Mgmt Program | Seite 11

Preconference Workshops Tuesday’s preconference workshops require a sparate registration and fee. Please inquire at registration regarding cost and availability. TUESDAY, MARCH 5 8:30 A.M.-NOON PCW01 The Executives Guide to the Internet of Things (Making IoT Practical) Room: Belmont 1 Track: Workshops PCW07 Effective Tools to Optimize Utility Operations Room: Ryman Track: Workshops Moderator: David Purkiss A workshop intended to educate water utility executives and managers in the broad topic of intelligent water systems, but with a specific emphasis on “the internet of things (IoT)”. This interactive, hands-on workshop focuses on the benefits of using AWWA utility management standards for treatment, distribution, source water protection, business practices, customer relations, and emergency preparedness. Case studies of how utilities have implemented self-assessments and peer reviews to optimize utility operations will be highlighted. PCW02 PCW08 Moderator: Corey Williams Applying Design Thinking to Solve Asset Management Challenges Room: Ryman Track: Workshops Moderator: Esteban Azagra Premier opportunity to learn how to apply concepts of Design Thinking to address challenging problems facing asset management programs in our industry. Through a dynamic innovation experience, participants will design actionable solutions around optimal data utilization, effective change management, and sustainable processes to embed and improve utility asset management program. PCW03 Telling Your Story Through Content Marketing Room: Broadway 2 Track: Workshops Moderator: J. Leslie Corcelli Gain effective ideas and tools for workforce development from the experience and successes of your peers. Interact and share ideas with each other to develop and action plan for workforce development that you can implement at your utility. TUESDAY, MARCH 5 8:30 A.M.-5:00 P.M. PCW04 Moderator: Melissa Elliott Content marketing is a communications method that harnesses and aligns your communication resources to ensure you are attracting an audience that will engage with you. Learn the tools and the techniques from leading utilities of all sizes to start or enhance your communication efforts. Content marketing can increase customer understanding of services and acceptance of rate increases. TUESDAY, MARCH 5 1:30-5:00 P.M. PCW06 Learn About New Infrastructure Act Requirements and Evaluate Your Utility’s Existing Emergency Plan or Outline a New One Room: Broadway 2 Track: Workshops Moderator: Linda Warren America’s Infrastructure Act of 2018 requires water systems to update their risk assessments and emergency response plans. This workshop updates how to use industry guidance to meet requirements and brings to life the principals and details of the newly released m19 guidance on emergency planning for water and wastewater utilities. Together with experts in utility emergency planning, attendees can bring existing emergency plans to evaluate and make current or make new plans. Help Wanted: Workforce Development Takes More Than a Classified Ad Room: Belmont 1 Track: Workshops Developing the Leader Within and Employee Engagement in the Water/Wastewater Sector Room: 5 Points Track: Workshops UT O D L O S Moderator: Michele Farmer This is an interactive workshop that uses the philosophy that a person must become a fully integrated human being before they can become an effective leader and help engage and motivate others. Concepts of transformational, servant, and ethical leadership, and incorporating the decision-making process will be presented. PCW05 Effective Utility Management (EUM)— A Water Utility Management Framework for Continual Improvement and Success! Room: 12 South Track: Workshops UT O D L O S Moderator: Ed McCormick Newly updated, endorsed by USEPA and ten national associations, this hands-on, participative workshop will provide utility managers with the tools needed to quickly assess strengths, prioritize areas of desired improvement, and utilize the most widely accepted utility management system to optimize and track performance. Learn from peer utility leaders on how to take your utility to the next level!  11 