The Customer Service Certi cate is designed for the person
who is required to deliver professional service in a customer
oriented environment. Credits from this certi cate may be
applied toward the Marketing associate degree, Digital
Marketing technical diploma or the Professional Sales
technical diploma.
• Identify, analyze, and resolve customer service problems.
• Develop and implement communication to customers.
• Apply marketing concepts and service standards.
• 101043, Marketing - Digital Marketing Emphasis
• 101043, Marketing - Market Development Emphasis
• 101043, Marketing - Professional Sales Emphasis
• 311045, Digital Marketing Technical Diploma
• 311048, Professional Sales Technical Diploma
Curriculum
Catalog No. Description
Credits
10-104-101 Selling Principles 3
10-104-110 Marketing Principles 3
10-104-119 Social Media Marketing 3
10-104-191 Customer Service 3
Certi cate Total
12
211