10-154-160 IT:SUPPORT:SOFTWARE-INTRO ...an introductory course for the Computer Support Specialist
program and covers the fundamental capabilities and functions of Windows, Word, Excel, Power Point,
and Access.
10-154-150 IT:SUPPORT:HARDWARE-INTRO ...computer network terminology, component identi cation,
computer/peripheral con guration and maintenance, basic operating systems concepts and
installations, basic networking concepts and con gurations and troubleshooting using the Cisco IT
Essentials curriculum.
10-150-175 IT:NETWORK:NETWORK ESSENTIALS...develop the knowledge, skills, process, and
understanding of client OS installation, con guration, administration, and troubleshooting; network
connectivity; standard system maintenance procedures; command line introduction; and basic
PowerShell script writing.
10-154-190 IT:SUPPORT:HELP DESK/END USER SUPPORT ...describe the role of the help desk in
technology support, use terminology, processes, and tools, and demonstrate the use of business,
technical, communication, and self-management skills required for help desk support professionals.
10-107-194 IT:DOCUMENTATION ...plan documentation content and delivery methods; develop online,
context-sensitive written documentation, become familiar with ISO 9000 standards, package PDF les,
and create compiled help modules. Pro ciency using Word required. (Prerequisite: 10-801-136, English
Composition 1 or equivalent)
10-107-195 IT:TRAINING ...effective presentation skills, plan training content and delivery methods, write
lesson plans, provide training materials, conduct training sessions, and assess learners' grasp of stated
objectives. (Prerequisites: 10-154-160, IT:Support:Software-Intro OR 10-152-173, IT:Program:Part 1 (C#))
10-154-153 IT:SUPPORT:OPERATING SYSTEMS AND DATA COMMUNICATION ...core OS operation,
con guration of desktop/network OS, system security/audit policy, data communications, network
topologies, convergence technologies, mobile applications, virtual desktop management and advanced
scripting. (Prerequisites: 10-150-175, IT:Network:Network Essentials; 10-154-150, IT:Support:Hardware-
Intro)
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