The Computer Support Certi cate is designed for individuals
interested in developing the support skills necessary to
provide a wide range of end-user support to the computer
user. Online delivery of many of the courses in this certi cate
allows the learner to progress at his/her own pace. All credits
from this certi cate can be applied to meet requirements in
the Computer Support Specialist Associate Degree program.
• Provide end-user support in various environments.
• Design hardware and software documentation.
• Train end-users to use their systems more ef ciently.
• Design effective documents, spreadsheets, and
presentations using application software.
• 101543, Computer Support Specialist - IT
• 311546, Computer Support Technician - IT
• A strong knowledge in microcomputer applications, to
include MS-Word, PowerPoint, Excel and Access.
Curriculum
Catalog No. Description
Credits
10-154-160 IT:Support:Software-Intro 3
10-154-150 IT:Support:Hardware-Intro 3
10-150-175 IT:Network: Network Essentials 3
10-154-190 IT:Support:Help Desk/User Sup 2
10-107-194 IT:Documentation 2
10-107-195 IT:Training 2
10-154-153 IT:Support:Oper Sys & Data Com 3
Certi cate Total
18
161