10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance,
moving and copying data, using formulas and functions, creating charts and using clip art. Windows
experience improves success; consider 10-103-111, Windows/Computer Basics.
10-106-102 OFFICE TECHNOLOGIES...an introduction to the information processing cycle including new
technology, computer system unit, Internet research, input and output devices, software, networks,
ergonomics, and data storage.
10-103-161 OUTLOOK ...create and organize E-mail, schedule meetings, create tasks, and manage
contacts.
10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of
business ethics and etiquette; goal setting; anger, stress, and time management; understanding of
diverse cultures; and development of platform skills.
10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone
and in-person. Students will develop effective and ef cient telephone etiquette, messaging, and
voicemail skills.
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