2018 BBB serving the Heart of Texas Annual Report 2018 Annual Report | Page 12

STD Better Business Bureau ® 1805 Rutherford Lane, Suite 100 Austin, TX 78754 U.S. POSTAGE PAID AUSTIN, TX PERMIT NO. 60 800.621.8566 /CentralTexasBBB /CentralTexasBBB bbb.org @CentralTexasBBB @CentralTexasBBB Top 10 Complaints and Inquiries 10 Most Complained about Categories Camping Equipment New Car Dealers Prepaid Credit Cards Apartments Insurance Companies Used Car Dealers Roofing Contractors Consumer Finance Companies Video Game Dealers Banks 10 Most Inquired about Categories 1,101 911 885 828 705 573 541 491 460 459 Roofing Contractors Home Builders Construction & Remodeling Services Insurance Companies General Contractors Plumbers Used Car Dealers Financial Services Air Conditioning Contractor Lawyer Corporate Office - Austin 1805 Rutherford Lane Suite 100 Austin, TX 78754 Permian Basin 306 W. Wall Street Suite 1350 Midland, TX 79701 Waco/Centroplex 200 W. Hwy 6 Suite 225 Waco, TX 76712 San Antonio 425 Soledad Street Suite 500 San Antonio, TX 78205 Bryan/College Station 1733 Briarcrest Drive Suite 209 Bryan, TX 77802 Fort Worth 1300 Summit Avenue Suite 700 Fort Worth, TX 76102 289,445 138,916 137,473 95,368 75,713 75,397 70,573 69,434 67,051 46,811 Corpus Christi 802 North Carancahua Street Suite 630 Corpus Christi, TX 78401