2015-16 Annual Report 2015-16 Annual Report | Page 46

3.4 Our People

At Council , we understand that our people are our greatest asset and with a team of empowered , skilled workers , we can continue to provide the highest quality services to our community . As one of the largest employers in the Toowoomba Region , it is important that staff are well-trained and appropriately resourced to support the organisation . The goal is to have an engaged , customer-focused workforce who deliver high-quality services to our community at all times .
Council ’ s People and Organisational Development Branch provides leadership and support for all staff matters across the organisation . The Branch exists to support our staff , but also remains compliant with industrial instruments including awards and certified agreements .
Council ’ s approach to delivering a diverse range of services is guided by our core values of integrity , respect , accountability and transparency , collaboration and teamwork , innovation and sustainability .

Vision : A vibrant , inclusive , environmentally rich and prosperous region that embraces the future while respecting the past .

Behaviours : Values : Behaviours : Values :
Integrity We are open , honest and fair
• I am trustworthy and honest in all my dealings
• I listen to others and value their opinions
• I care about others
• I challenge people who do the wrong thing
• I have the courage to tell it like it is ; honestly and respectfully
Collaboration and teamwork
We work collaboratively to achieve shared goals
• I collaborate across groups , branches and teams
• I actively engage all stakeholders
• I commit to working with others and making a difference in our community
• I share my knowledge , skills and experience with others
• I choose to work positively with others
Respect
We respect the dignity , beliefs and abilities of every individual
• I acknowledge that all jobs are important in delivering services to the community
• I contribute to building and maintaining a safe , healthy and positive work culture
• I treat everyone with courtesy and respect
• I show empathy
• I celebrate our successes and learn from mistakes
Innovation
We always look for better ways to work smarter and efficiently
• I value creativity
• I am open to new ideas and different approaches and seek to continually improve our services to the community
• I embrace change and welcome the opportunities it might bring
• I balance risk against prudence
• I am committed to continuous improvement and use information to inform ways to improve our services
Accountability and transparency
We are responsible for our actions and behaviour
• I take pride and ownership in all that I do and say
• I provide solutions not excuses
• I am committed to providing quality services at all times
• I understand , appreciate and promote organisational expectations
• I take responsibility for decisions I make and learn from my actions
Sustainability
We value sustainability to provide for our and future generations needs now and into the future
• I ensure that my actions deliver balanced , affordable outcomes for the community and the environment
• I make today ' s decisions with the future in mind
• I deliver value for money when making decisions
• I will uphold the principles of economic , social , environmental and cultural sustainability
• I seek the best outcomes for our region
46 CHAPTER 3 Our organisation TOOWOOMBA REGIONAL COUNCIL Annual Report 2015 - 2016