ADVANCING MARKETPLACE TRUST
DISPUTE RESOLUTION
TOTAL COMPLAINTS HANDLED
AVERAGE TIME TO SETTLE DISPUTES DISPUTE RESOLUTION SATISFACTION RATE
TOTAL MEDIATIONS & ARBITRATIONS
20.4 DAYS 61
81 %
22,915
In 2012 , BBB conducted 109 investigations on local businesses . BBB investigations and press releases are frequently generated by consumer inquiries and complaints into a company ’ s business practices or , in some cases , an entire industry . BBB works with businesses to help them voluntarily improve their marketplace practices . Many of these investigations resulted in media alerts ; warning the public of substandard business practices . Media alerts and tips were sent to hundreds of media outlets and thousands of consumers through our digital news center . BBB ’ s dispute resolution services handled 22,915 complaints in 2012 , with an 81 percent resolution rate . BBB advances marketplace trust by providing these free services to help businesses and consumers trust each other .
TOP10
MOST INQUIRED ABOUT LOCAL INDUSTRIES
1 . Construction & Remodeling Services ( 119,615 )
2 . Roofing Contractors ( 95,284 ) 3 . Contractors - General ( 79,856 ) 4 . Home Builders ( 78,732 )
5 . Air Conditioning Contractors & Systems ( 68,515 )
6 . Kitchen & Bath – Design & Remodeling ( 64,587 )
7 . Auto Repair & Service ( 56,246 ) 8 . Painting Contractors ( 54,232 ) 9 . Home Improvements ( 52,721 ) 10 . Patio & Deck Builders ( 51,108 )
MOST COMPLAINED ABOUT LOCAL INDUSTRIES
1 . Auto Repair & Service ( 587 ) 2 . Auto Dealers – Used Cars ( 538 ) 3 . Apartments ( 488 ) 4 . Prepaid Debit / Credit Cards ( 463 ) 5 . Auto Dealers – New Cars ( 437 ) 6 . Investment Advisory Service ( 399 ) 7 . Computers – Supplies & Parts ( 341 ) 8 . Auto Service ( 338 ) 9 . Insurance Companies ( 333 ) 10 . Real Estate Consultants ( 317 )
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