H E A LT H CA R E
Another innovative schematic design was also
created for the UNC Hospitals Relationship-Based Care
(RBC) Delivery System, one of the five components of our
PPM. The Practice Council adopted and customized this
delivery system to fit the unique needs of patients and
nursing care delivery settings at UNC Hospitals.
At UNC Hospitals we believe that building strong
relationships between the nurse and the patient/family
is essential to our success in providing exceptional and
compassionate care. This therapeutic and consistent
relationship provides a context in which we manage care
and achieve outstanding outcomes. We also recognize the
UNC Hospitals
Nursing Professional Practice Model
relationships between colleagues and self as essential
components in providing care to our patients and their
families. These relationships directly influence the
Compensation & Rewards
• Professional Development
• Nursing Professional Advancement System
• Merit-based Performance Program (PREP)
• Employee Incentive Program
relationships that we build with our patients and their
• Recognition Programs
of RBC Delivery Systems are listed below:
Patient Care Delivery
• Commitment to Caring
• Caring Theory
• Relationship-Based Care Delivery System
• Carolina Care
• Evidence-Based/Outcomes Driven Practice
• Accreditation Standards
Elements of the UNC Hospitals Relationship-Based
families, and thus influence our success.
We believe that there are a number of factors that
influence patient care delivery. The UNC Hospitals RBC
Delivery System is one of these factors. The four elements
Care Delivery System
• RN & Patient Relationship & Decision Making
• Work Allocation
• Communication between Health Care Team Members
• Leadership/Management of Work Area
• Meeting and Exceeding Magnet Standards
Professional Relationships
• Core Behaviors
• “Just Culture” Environment
• Academic Partnerships
• Relationship-Based Caring and Healing Environment
Professional Nursing Values
• ANA Scope and Standards of Practice
• ANA Code of Ethics
• North Carolina Nurse Practice Act:
• UNC Hospitals Nursing Mission, Vision & Philosophy
• Professional Organizations
• Research
UNC Hospitals
Patient Care Delivery Model
UNC HOSPITALS Nursing Annual Repor t
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