2010 UNC Nursing Annual Report 1 | Page 3
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Following the full implementation of Carolina Care©
As previously noted, the NCCH opened in August
across all inpatient units and the Emergency Department,
2009, which was ahead of schedule. In total, UNCH added
we achieved new heights in patient satisfaction. The Press
62 new licensed inpatient beds in FY2010 to better serve
Ganey score for Overall satisfaction exceeded the targeted
the people of North Carolina. Faster throughput of patients
65 percentile for FY 2010. Nursing finished the year with a
from our ED is one of the important benefits of this
score in the 74 percentile. Moreover, scores for the fourth
expansion.
quarter were in the 79 percentile overall and Nursing
reached the 91 percentile.
numerous innovations every year. The appointment of
Kristen Swanson RN, PhD, FAAN as Dean of the UNC-
th
th
th
st
On the very important HCAPS survey, we tied for
In an academic healthcare center there are
third highest score for satisfaction with nursing care in
Chapel Hill School of Nursing was a highlight of FY2010.
the country. For the most recent quarter, UNCH achieved
Dean Swanson is an internationally known nurse theorist.
the highest scores in the Triangle in every category. This
Swanson Theory of Caring explains the processes through
survey is used by the Centers for Medicare and Medicaid
which nursing — informed caring for the well-being of
Services (CMS) to assess Medicare patients’ satisfaction
others — assists patients in their transition through illness
with their health care providers and is publically reported.
or loss to well-being and meaningful lives. UNCH Nursing’s
care delivery system, relationship-based care, is based
Nursing heavily contributed to scores that were
equal to or better than targets for Core Measures for
on caring theory. This congruence of theory and practice
acute myocardial infraction, heart failure, pneumonia,
further strengthens the partnership we enjoy with our
surgical infection and antibiotics for surgical patients. We
academic colleagues and offers many opportunities for
also were at or better than contractual targets for catheter
collaborative nursing research.
related blood stream infections and ventilator associated
pneumonias.
reasons to BELIEVE IN THE POWER OF NURSING. I am
extremely appreciative and grateful to every member of the
For nurse sensitive indicators specifically, we
All of which leads me to think we have very good
achieved the Magnet standard of 50 percent or more units
UNCH Nursing team for doing such a superlative job for the
meeting or exceeding the NDNQI benchmark for falls, skin
benefit of the people of North Carolina.
care and use of restraints. In Febru