2010 UNC Nursing Annual Report 1 | Page 3

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Following the full implementation of Carolina Care©

As previously noted, the NCCH opened in August

across all inpatient units and the Emergency Department,

2009, which was ahead of schedule. In total, UNCH added

we achieved new heights in patient satisfaction. The Press

62 new licensed inpatient beds in FY2010 to better serve

Ganey score for Overall satisfaction exceeded the targeted

the people of North Carolina. Faster throughput of patients

65 percentile for FY 2010. Nursing finished the year with a

from our ED is one of the important benefits of this

score in the 74 percentile. Moreover, scores for the fourth

expansion.

quarter were in the 79 percentile overall and Nursing

reached the 91 percentile.

numerous innovations every year. The appointment of

Kristen Swanson RN, PhD, FAAN as Dean of the UNC-

th

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On the very important HCAPS survey, we tied for

In an academic healthcare center there are

third highest score for satisfaction with nursing care in

Chapel Hill School of Nursing was a highlight of FY2010.

the country. For the most recent quarter, UNCH achieved

Dean Swanson is an internationally known nurse theorist.

the highest scores in the Triangle in every category. This

Swanson Theory of Caring explains the processes through

survey is used by the Centers for Medicare and Medicaid

which nursing — informed caring for the well-being of

Services (CMS) to assess Medicare patients’ satisfaction

others — assists patients in their transition through illness

with their health care providers and is publically reported.

or loss to well-being and meaningful lives. UNCH Nursing’s

care delivery system, relationship-based care, is based

Nursing heavily contributed to scores that were

equal to or better than targets for Core Measures for

on caring theory. This congruence of theory and practice

acute myocardial infraction, heart failure, pneumonia,

further strengthens the partnership we enjoy with our

surgical infection and antibiotics for surgical patients. We

academic colleagues and offers many opportunities for

also were at or better than contractual targets for catheter

collaborative nursing research.

related blood stream infections and ventilator associated

pneumonias.

reasons to BELIEVE IN THE POWER OF NURSING. I am

extremely appreciative and grateful to every member of the

For nurse sensitive indicators specifically, we

All of which leads me to think we have very good

achieved the Magnet standard of 50 percent or more units

UNCH Nursing team for doing such a superlative job for the

meeting or exceeding the NDNQI benchmark for falls, skin

benefit of the people of North Carolina.

care and use of restraints. In Febru