The DX Journey in the Enterprise and its Leadership
• 2020 : “ Domino ’ s Carside Delivery service ” as a way to fight against COVID through a transformation of its carryout method .
Domino ’ s is today a technology company with half of its workforce at headquarters in software and analytics . In FY2019 , it achieved an annual revenue of $ 14 billion through its 17,020 restaurants across the world . A $ 1000 investment in Domino ’ s stock in 2004 ( the year they went public ) was worth $ 58,000 in 2020 .
Digital Transformation is the inescapable journey of the organization from the “ mounting challenges ” to the “ better outcomes ” that address these challenges . DX at the enterprise level is more encompassing in scope and complexity than its “ simpler ” DX at a process level brethren ( project ), especially in regards to the IT-OT convergence technical and organizational issues .
DX at the enterprise level is not a cruise . It is a trail trek with plenty of opportunities to make wrong turns that could derail the strategy . Before jumping into implementation cycles , the organization should define the executive vision for DX and establish a program that transforms that vision into a mission and a tangible , and agile roadmap . The program must also be led by an empowered “ DX Leader ” who guides the DX efforts and steer them as conditions change .
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34 November 2021