The DX Journey in the Enterprise and its Leadership
throughout the supply chain and increase efficiency . Finally , the outcomes can be changes to the customer experience to provide new and monetizable service revenues .
Business Factors : The transformation may not be limited to the application of innovative technology ( or even require it ). Organizational and process changes may be needed , such as the creation of innovative business and monetization models , the determination of the investment levels and ROI , the implementation of innovative processes that address the complexities and challenges of the IT and OT convergence 8 , the establishment of a DX Program that has a clear mission , a governance structure with engaged stakeholders 9 . The DX program must also have an executive sponsor who defines the vision , and mandates and empowers the DX effort .
Technology Factors : The innovative application of emerging technologies ( and some wellestablished ) is one of the key factors that enable digital transformation . Figure 2-2 shows a sampling of these technologies , for example Digital Twins , AI and Analytics , Hyper-connectivity ( including 5G ), Distributed Ledgers , Edge Computing , etc . This list is not complete , and considering the unrelenting advances technology , it is certainly not final .
The transformation may also involve the application of more than one technology . The Steel Manufacturing Testing as-a-Service solution example provided in section 3 uses technologies such as AI / Analytics and Edge / Cloud .
Trustworthiness Factors : This is the degree of confidence that the system will perform as expected with characteristics including safety , security , privacy , reliability , and resilience in the face of internal and external threats and disturbances . Systems must remain compliant with requirements 10 throughout the DX journey . “ Acting badly ” can lead to loss of human life and equipment destruction . It can also raise the risks for the DX journey itself , significantly .
DX at the enterprise level is an endeavor that requires sustained and phased efforts which may span multiple projects , themselves requiring alignment and coordination . This is best achieved within the context of a DX program , which just like any other program , must include a number of important elements :
• Senior executive sponsor : defines the vision and the strategy , empowers and mandates a DX Leader and team to define the mission statement and execute it ,
• Program governance structure : mission , tracking reporting , communicating , etc .
• Program team : must be cross-functional due to the nature of DX at the enterprise , and
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24 November 2021