The New Innovation Process of a Firm Undergoing Digital Transformation in Industries
friendly products and services that can be provided in a connected environment , so this customer-centric process is in demand more than ever . This customer-centric innovation process is achieved by application of design thinking , lean startup and agile process , respecting customers ’ needs or outcome through empathy and frequent feedback of customers .
This process is the one reflecting the complexity of integrating IT and OT , checking the validity of applying new IT and new OT in creating a solution to the target problem of IIoT solution operators . Even though the SP try to understand customer needs deeply , the SP would fail in creating customer friendly offering . With an EU who " does not know what they want ” because of a lack of the IT domain knowledge , the SP in the IT domain cannot start the empathy stage of understanding what the EU wants . 8 The SP might have to wait until the EU realizes what the firm wants or help them to do so by offering workshops on available IT technology and on a way of defining a target problem for an application of IT technology .
Third , it is an open process , encouraging collaboration among different divisions and among different firms , ranging from developers to operations staff and business teams . The BDXI process is the process of resolving problems in cross functional communication and collaboration among various departments ( or organizations ) including IT and OT departments ( or organizations ). This is a challenge to EUs with the “ closed mind set ” of asset-intensive industries .
The open process is stimulated by extensive use of IT , leveraging connected things and people , facilitating open access to data or information of partners , customers and suppliers in both IT and OT . To solve low interoperability and high integration complexity of integrating EU ’ s IT and OT systems , open dialogue between people or organizations you have never interacted with before is important . Openness is more important than ever with the advent of an ecosystem in which firms collaborate across vertical and horizon value chains to create value . The BDXI process addresses the problems of the “ closed mind set ” typical of hardware-driven organizations .
The fourth feature of the framework is the facilitation of fast innovation processes while accepting constraints of the physical world . This is enabled by fast experimentation with MVPs and other agile methods , such as parallel sprints . When creating an IT solution , the operator needs to embrace quick and imperfect deliveries of MVP solutions . The operator needs to find a cost efficient and fast way of testing MVP solutions . There can be conflict on fast experimentation between IT jobs and OT jobs people . The experimental approach in the world of IT professions may have limited applicability due to physical world constraints and the lack of cooperation of people in the OT profession .
People in the OT profession , who prefer the perfectly planned scheme , need to allow more frequent experiments , which are necessary for MVPs . OT jobs people need to find cost efficient
8 Durand , J . and Lim , C . ( 2020 ) A Compilation of Testbed Results : Toward Best Practices for Developing and Deploying IIoT Solutions , Industry IoT Consortium ( IIC ): Boston .
8 November 2021