Jeroen Meij and Jeroen Pastoor
Figure 2: Project progress bar for a municipality
3.1.3 Centralised view
The overall National progress for the project is shown in a map on the project site and other sites. The coach has a progress overview screen of all municipalities he is responsible for. Although no case management has been implemented, coaches can keep track of interventions and add remarks to a phase for each municipality.
3.2 Data quality and benefits analysis site: i‐Spiegel ®
3.2.1 Measuring
The i‐Spiegel website is a more complex measuring instrument. The site performs two measuring tasks: the analysis and interpretation of errors in uploaded data files and the handling of data errors calculated offline. As of 2013, development is moving from off line to online analysis. The website frontend handles all authorisation, user interaction and visualisation tasks. Comparisons and calculations are performed in a separate backend system. Examples of data files are address files for addresses used in municipal processes, combined with process specific data fields like tax value.
3.2.2 Analysis
i‐Spiegel calculates data quality in databases used for many municipal processes. One important principle is the comparison of datasets used in these processes with the main common registers( Persons, Addresses and Buildings and Companies). When critical elements don ´ t match, data quality is not considered 100 % for that record. For several processes, when data quality errors are found, an additional calculation predicts potential benefits that can be realised when the error is corrected. In other words, the website calculates the cost of data errors of processes in the municipality. This information helps to gain local support for the implementation though the principle of Purpose. Municipalities can upload their data as often as they want.
3.2.3 Localised view
Potential benefits and data quality and are presented in dashboards and detailed charts. Care has been given to provide enough detail to make the information actionable. The municipality is motivated to act, on one hand by envisioning the benefits that may be achieved as shown in Figure 3( contributing to the Purpose) and on the other hand by providing actionable information( contributing to Autonomy). Actionable information may consist of detailed error type descriptions as shown in Figure 4, but also through a downloadable error file.
Figure 3: Benefits indicator, showing cost that could be avoided and realised benefits
641