Jeroen Meij and Jeroen Pastoor
While important and in various ways addressed in the Dutch e‐Government programme, Get money out of the way is beyond the scope of this paper and will not be discussed here.
3. The framework
In an evolutionary way, many functional elements of the framework have been developed at the moment of this writing. Information is gathered in Measuring units or progress tracking sites, analysis is performed and local feedback as well as central monitoring is provided. This is supported by coaching and knowledge exchange functions. New challenges are provided when appropriate. Whenever necessary, a coach is involved in the process and helps the municipality to overcome obstacles. A common knowledge exchange backbone is an integrated part of the infrastructure. Figure 1 gives an overview of the functional elements.
Figure 1: Schematic view of the functional elements of the framework 3.1 Project progress sites
3.1.1 Measuring
The most straightforward measuring tool is the Project progress site, where a form generator is used to generate questionnaires, divided into distinct phases. After a local project manager has filled out all questions in a phase, he submits the form for review by the coach. The coach evaluates the form data and approves the phase or decides to intervene and contact the local project manager. Phases are not necessarily consecutive. Because information is offered regarding each phase, this helps in motivating the project managers to Build confidence and offers them new Challenges through the questions for the next phase( two motivational factors). Some project progress sites use quantitative data from other sources to ask the local project manager for more information or additional details. Sometimes the project manager may be asked to provide an explanation for the test results. Many question types are available in the questionnaires, from yes / no to open questions.
3.1.2 Localised view
The progress of the municipality is shown in a progress bar and is viewed together with the average progress or the planned progress. The bar is shown in the same screen as the questionnaire. This adds to the motivational factor Autonomy by providing feedback, but also could contribute to Mastery, because the relative performance of the municipality becomes visible instantly. Progress which has been approved by the coach shows in a more saturated colour.
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