Shawren Singh
Using the newly formed categories, we then further categorised all the comments to the open ended question. We opted to use the traditional paper based version. Using this approach, it gave us the opportunity to stand over the comments and shuffle them around. There were a total of one hundred and fourteen comments. Error! Reference source not found. is a graphical representation of the classified comments.
Figure 4: Classification of Comments
8. Implications for e‐Government Applications
From the results of the Delphi study it appears reasonable to assume that 1. system obstacles to success, 2. relationships between key actors, 3. drivers for change, 4. gaps in understanding and 5. managing stakeholders influence the success of e‐Government applications, as illustrated in Error! Reference source not found.. The degree to which these factors affect the success of e‐Government applications requires further investigation. The open comments from respondents for each classified factor lends insight to some of the challenges facing e‐Government application
1. System obstacles to success The various needs of the community of stakeholders are not adequately understood as demonstrated by the following comments: � " e‐gov( e‐Government) applications are developed and deployed in individual depts( departments) while citizens ' needs cross departments " � " Institutional logic of bureaucrats is to implement policies, not to serve citizens "
2. Relationships between key actors The complex nature of disjointed government relationships and its effect on government is articulated in these comments: � " Lack of inter‐departmental infrastructure leading to silo‐based systems " � " ICT related projects are perceived as solely the jurisdiction of the IT department "
3. Drivers for change The comments below highlight the complex nature of change in government: � " Timeline is too long which changes the goal posts each time the technology changes." � " Too short a term of office for decision makers / strategists / implementers to see strategy through to the end."
4. Gaps in understanding Senior management ' s understanding of the e‐Government applications are expressed in these comments: � " Many of the decision makers are not computer literate or knowledgeable enough to understand the technologies and capabilities in the market." � " Poor IT skills base among civil servants who are supposed to manage e‐Government services."
5. Managing stakeholders
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