13th European Conference on eGovernment – ECEG 2013 1 | Seite 490

7. General discussion
Shawren Singh
Having established that all the statements were consider as important to the respondents, we then thematically categorised the statements. Table is the newly categorised attributes. We calculated the group average and group standard deviation for the new categories. We then ranked the new categories based on the group average. The new categories in rank order are: 1. System obstacles to success 2. Relationships between key actors 3. Drivers for change 4. Gaps in understanding 5. Managing stakeholders
No.
Statement
Average Score
Category
Rank
Group Average
Group STD
The scarcity of in‐house ICT expertise and
7.22
16
resources.
Complicated internal bureaucratic policy
6.98
5
requirements by governmental departments.
Civil servants decision making processes are
6.90
15
complex and bureaucratic.
13
Is influenced by policy shift within government.
6.73
Governments ' outsourcing processes are
5.95
8
complicated.
Lack of knowledge within government
5.85
departments as to how to justify governments’
4
investment.
3
The short time horizon of a government i. e. 5 year
5.44
The tendency towards ' turf wars ' within
6.98
17
government departments.
11
The influence of politicians.
6.59
Civil servants inability to understand the point of
6.29
18
view of the citizen.
12
Interference by government Ministers.
6.12
Challenges of competition from other
5.29
19
governmental departments.
1
The pressure to modernise government.
6.44
6.05
The need to contain government expenses and
2
thus keep tax from increasing.
Civil servants are generally not sufficiently
6.95
technologically savvy to understand the
14
consequences of their decisions on the project.
Civil servants often do not know what is actually
6.56
20
required from the system / project.
Civil servants do not understand the need for
5.02
9
outsourcing.
6
Attitude of outsourcers to government contracts.
5.71
Civil servants struggle to manage outsourced
5.56
7
contract.
Integrating civil servants and outsourced team
6.24
10
members is difficult.
Table 3: Newly Categories Attributes
System obstacles to success
Relationships between key actors
Drivers for change
Gaps in understanding
Managing stakeholders
1
6.44
1.56
2
6.25
1.57
3
6.24
1.25
4
6.18
1.57
5
6.18
1.57
468