Kamalia Azma Kamaruddin, Ariza Nordin and Nor Laila Md Noor
deploying transactional to strategic applications?’. We also need to further study how would the mechanisms work and under what conditions will it perform effectively. In another aspect, IT demand and supply is the current trend in IT management research, thus perhaps e‐Government in Malaysia should be managed according to this approach. As written in The Malaysian Public Sector ICT Strategic Plan, the ultimate aim is to achieve a citizen‐centric and‘ whole of government’ public service, which means the public sector must meet and exceed the expectations, preference and needs of citizens and businesses.
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