E‐Government Relationships
G2B
Kamalia Azma Kamaruddin, Ariza Nordin and Nor Laila Md Noor
Supply Side Layer
Transactional
Infostructure
6. Discussion of findings
E‐Government Initiatives
Integrated Telecommunications Network Service)
PCN( Putrajaya Campus Network)
eProcurement
eLodgement
AgriBazaar
SPIP
MyCoID( Malaysia Corporate Identity Number)
Descriptions
connecting government agencies specifically for the implementation of e‐Government applications. Integrated and managed network infrastructure for government agencies within federal government administrative centre in Putrajaya. Enable suppliers to sell goods and services to the government through the internet Enables the lodgement or filing of company and business statutory documents electronically Trading hub for buyers and sellers of agriculture products to do business online License applications for tourism industry including hotels( classification of the star), travel agencies, tourist guides, tourism training institutes and tourism buses and vehicles Restructural initiative to use Company Registration number as the single reference number for all transactions with the government agencies.
In Table 2, we have converted e‐Government initiatives in Malaysia, which previously is in shared‐resources, demand‐side model to a growth model in supply‐side perspective. From the analysis of current scenario, we found that Malaysian government paid more emphasize on the G2G initiatives particularly for informational and transactional systems. This is perhaps in line with MAMPU’ s plan written in its 2009’ s publication, which is“ to improve the operations of government agencies with better analytical, management and decision support tools to solve the increasingly complex problems and decision processes”( MAMPU 2009).
Interestingly, we also found that Malaysia has made the right move by embarking on high impact projects to improve its infrastructure and infostructure services. This involves putting in place an array of communication infrastructure, delivering content services, integrating databases and engagement with the people on the use of technologies to deliver local solutions. It is essential as infrastructure and infostructure are the foundation of other IT capabilities for e‐Government implementation. In this research, we have discovered that our data collection methods could not detect applications in the strategic layer. This is because strategic layer is more abstract in nature, and therefore, will be difficult, if not impossible to gauge from merely information on websites and documentations. Furthermore, strategic layer applications for G2G and G2B may not be readily available for public access. Thus, to evaluate this layer in the future, we would need to enhance our data collection activity to include in‐depth interviews with the management and respective project managers of each government agencies in order to obtain such kind of information.
7. Conclusions
A model to reflect growth is an integral part for a successful e‐Government implementation thus it needs to be present in order to benchmark its development. In this research, a model for e‐Government investment evolution is proposed and implemented initiatives in Malaysian e‐Government are being scrutinized. Each initiative has been evaluated using supply lens to understand its position in the overall e‐Government development. It is suggested that governmental agencies go through this evolutionary path in planning and strategizing future developments and enhancements of e‐Government projects. This in turn will improve organizational wide return of investment of e‐Government implementation. Using the model proposed in this research, question of,‘ what kind of e‐Government initiatives have the public sector agencies implemented?’ can now be answered as data can be consolidated to represent e‐Government growth holistically. The next step of this research is to evaluate the suitability of the model and explore what are the mechanisms of moving from one layer to another. This is turn would answer the following question of‘ how do we move from
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