Alessio Gugliotta, Francesco Niglia and Laura Schina
the scope of the analysis, we check also the degree of interest in disseminating to the Wide Community. We have discovered also some interesting information:
• We only have 7 cases of high interest;
• Other 12 cases can be considered of medium interest and will be – hence – discussed during the workshop.
• Also in this case there is an equal distribution between the not interesting( No, Low interest) and interesting( Medium, High interest) categories.
These last projections answers to our main question: is the Europe aligned with the rest of user‐centric offers worldwide? We can easily say YES, even if the starting data represent a small part of the global offer of service to citizens and users. the various distributions between Europe and International area differ only for some percentage‐points
From our technology analysis we’ ve seen that several running services are still in the only‐web information delivery that actually represents the trend of the mid 2000, while the emerging 2.0 tools are still in development phase for this specific sector.
Additionally, quite all the surveyed services are the result of the application of a policy( at whatever level, central – local) and co‐funded by the public administrations; this is an important issue since it reveals that few running service can be actually used for a business in the short‐medium period. The sustainability of these services lies in the reduction of the running costs and in the improvement of the welfare.
Figure 3: Result of case analysis, % of cases in degrees of interest, division by area
6. Conclusion and recommendations
The“ key” used in this analysis is the“ citizens engagement” that can be actualised through very different ways and using very different tools, often not only ICT‐based. Public workshops and consultation are still a powerful instrument to engage citizens and create a debate. The use of Government 2.0 tools is limited by the low level of ICT education and literacy of some disadvantages categories that can be reached through a service in any case.
Starting from these two assumptions, the document reveals that there exist very few examples of running application of the user‐centricity paradigm as defined by the NET‐EUCEN network: 20 out an initial sample of more than 450 cases, to be actually used as examples to propose to the various P. A. in our Workshop Validation Campaign, notably 7 of high interest since they embed both user‐centricity aspects and are easy to be transferred. This survey, indeed, represents the second step of the Best Practice scouting campaign( NET‐ EUCEN D2.0) that started by looking at a more that 1.500 cases in the www. epractice. eu repository.
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