Olivier Glassey and Jean‐Henry Morin
situations are addressed in different legal contexts. This could in turn offer new insights into how countries shape and design public policies and consequently their legal frameworks. In an increasingly globalized and interconnected world, designing tools and services able to help address global scale wicked problems will become more and more necessary.
Several other interesting use cases can also be anticipated. First in the area of awareness, training and education in data protection, we contend there is an opportunity to help people better understand data protection, privacy and transparency in a way that is closer to users rather than lawyers. Therefore, a global awareness service relying on storytelling might be a promising outcome of a multijurisdictional approach of ThinkData. A second interesting use case can be anticipated in connection with how businesses assess and prepare themselves for global data protection. Many companies, including SMEs, need to deploy activities in different countries, thus facing the issue of how it impacts their operations. One value added service we have anticipated in this context is a service allowing to visually represent how different legal frameworks overlap, or not, thus providing a rather effective way to assess the impact and consequently the cost of doing business in that other context. Further, one could imagine using such visualization tools to study and even shape public policy reforms.
In the background of all these opportunities lie two key issues: first, in terms of representing the legal contexts( much work has been done in the area of legal ontologies and we will need to review the state of the art in this area); second, in terms of linking these different legal knowledge contexts together.
6.2 Design thinking and storytelling in e‐Government
Whereas we have already done some preliminary work in the domain of multi‐jurisdictional approaches, we have not yet developed concrete applications of our approach in other eGovernement areas. However we already have ideas for future work on the concrete case of eFiles. Indeed the problem of patient’ s or citizen’ s eFile is a very complex problem( what data are stored, who has access, for which uses, etc.) and we believe such an approach based on storytelling and serious gaming could be absolutely relevant to address these kind of issues.
7. Conclusions
To conclude, we would like to open the discussion on a key question we think is worth tackling to address the challenge of designing people‐centric awareness services on general complex legal and public policy frameworks. In other words, we hypothesized the value of Design Thinking and Storytelling are key factors to address this challenge. The ThinkData. ch case is a preliminary step towards establishing this. Our ongoing and future work in addressing the multijurisdictional dimension of the internationalization of ThinkData will provide good insights towards formal validation. The value of Storytelling will also be formally assessed through cross‐cultural formal evaluation. Finally, the working group behind ThinkData is also including serious gaming in the evolution of the service in order to enhance the learning experience for users.
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