Unlike Boohoo House of Fraser consists of physical stores, although it has an online website also. Its location tends to be in town, for example in a shopping centre. The advantage of this is that there is a guarantee of nearby parking for cars which will usually coincide with a bus station so that it is accessible to everyone.
As House of Fraser is a department store they stock all types of different merchandise from electrical to beauty, and men’s, women’s and children’s wear within this. The offer more of a variety than Boohoo as they stock premium brands but also sell things that boohoo do not. This wide range of product means that there is more of a chance of customers being able to shop in one place that meets all of their needs.
Boohoo's return policy gives customers two weeks longer to return items as House of Fraser will give a full refund but only within 14 days of purchase, however as boohoo is an online store the time period is most like longer because of the amount of time it takes to return product via post.
has to wait for a delivery whereas boohoo have the luxury of having quite a larger stock on demand
as they store everything in a warehouse.
All bricks and mortar stores will most likely have a stock room within the store to re-stock products that are running low or have run out on the shop floor, however once the stock in the stock room has run out, the store
Customer service is face to face unlike boohoo’s which
is obviously online as it is an online store. The advantage of this is that if a customer has a problem or need to
House of Fraser do have a store card that you can spend on similarly to a credit card that can only be used in the particular store, and like credit cards you have to pay the money off of it and pay interest.
return something it can be done there and then when they go into the store, and with boohoo you have to go through the process of emailing them or packaging up product to send back.