mechanism of complaints to take immediate action to them. Since its opening on 24 August, 2018,
more than 2 million complaints have been received from the population, out of which 97.2% found
their solution. This Work indicates the adherence to implementation of the principle of “the
responsibility of state bodies and officials to the public”.
In 2018, new forms of communication were introduced into the process of dialogue with people.
An updated version of the Virtual Reception Office of the President of Uzbekistan was launched. In
particular, such new types of communication as “Online Consultant”, “Frequently Asked Questions”,
“Contact Heads of Government Agencies”, “Schedules for Reception of Citizens by Heads of Ministries
and Agencies and Referral to them”, “Addresses of People’s Reception” started their activity.
An important innovation in the Virtual Reception has become the “Report on the Persecution”
module, which created to protect the rights and freedom of applicants. Now, if someone is persecuted
for sending a comment statement or complaint, he can quickly report it by pressing a special button.
Such messages will be reviewed quickly with the involvement of law enforcement agencies.
For citizens in order to express their civic position online, it was created
a special web page “My opinion” (meningfikrim.uz). As an advanced
mechanism of democracy, a procedure for making a collective electronic
appeal has been introduced. Public initiatives that have received support from
more than ten thousand citizens of the country are obligatory for consideration
by the Parliament.
According to experts, effective mechanisms of interaction between government agencies and
citizens have appeared in Uzbekistan. This has become the driver of the domestic policy of President
Shavkat Mirziyoyev.
Thus, the ongoing domestic policy, as well as the observed changes in the country, indicate a
desire to move to a new stage of development of the public administration system. One of the key
principles of this model is to establish a new type of interaction between the state and the population,
in which the government recognizes serving the people as its main function.
Towards a creative model of economic development
The analysis shows that if the main trend of 2017 in Uzbekistan was “dialogue with the people”,
then in 2018 the focus moved on the transition to the innovative economy.
Announcing 2018 as the “Year of support for active entrepreneurship, innovative ideas, and
technologies,” the head of state gave a clear signal that in the face of fierce competition in the world,
only the presence of high innovative potential is an important condition for the country's economic
growth in the 21st century. In this regard, the Ministry of Innovation Development has been created,
with specific tasks. In particular, this authority is called upon to play the role of locomotive in the
implementation of the most important projects not only in the economic sphere but also in daily life of
the whole society.
In the Address to the Parliament, President Shavkat Mirziyoyev declared how he understands the
active entrepreneurship. According to him, “this is a direction in the economy when business activity is
organized on the basis of innovative, modern approaches, advanced technologies, and new
management methods. The President stressed out that "the priority task should be the provision of full
support to entrepreneurs, in particular, in creating favorable conditions for the importation and
introduction of high technologies and the new scientific achievements into production”. This means
the “transition to innovative development aimed at a total improvement in all spheres of the life of the
state and society” 2 .
The active economic agenda initiated by the leadership of the country implies diversification of
the economy, restructuring of agriculture and the expansion of foreign economic relations. In order to
implement the objectives in this direction, new measures are being taken in Uzbekistan in order to
develop a creative economy based on innovative development and accelerating economic growth
rates.
The basic idea of a creative economy is to create new industries and products (both goods and
services) that would ensure not only export growth but also the creation of new high-quality jobs. It is
designed to create a favorable investment climate, to promote the growth of share of modern
technologies and science in the national economy, the development of the social sphere, the
modernization of the education system, etc.
2 The
same source.
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