ZEMCH 2015 - International Conference Proceedings | Page 514

Figure 6: Cluster analysis of PAR households Results regarding costumers’ satisfaction were very similar from the CCA case. High levels of satisfaction were found, although the laundry room and kitchen space, as well as the quality of finishing materials were the main causes of dissatisfaction among interviewees (Table 2). Table 2: Levels of consumer satisfaction in the PAR program PAR Levels of Satisfacion Dwelling interior spaces Dwelling components Living Room Kitchen Laundry Bedrooms Bathroom Doors room Windows Eletrical System Plumbing Finishing System Materials Very Satisfied 10% 7% 6% 9% 12% 4% 10% 11% 10% 4% Satisfied 72% 63% 43% 76% 80% 59% 74% 70% 77% 54% Neither Satisfied Nor Dissatisfied 6% 4% 8% 4% 1% 3% 3% 3% 3% 6% Dissatisfied 11% 23% 33% 10% 7% 17% 12% 13% 13% 20% Very Dissatisfied 1% 3% 14% 1% 0% 1% 0% 3% 3% 7% Not only satisfaction levels, but also post-occupancy modifications in the PAR program were very similar from the CCA case. Most common modification was the addition of a barbecue place or leisure space (figure 7). Changing the walls painting and finishing materials were also very common. It is worthwhile to mention that even though dwellers are not allowed to modify the building structure, it was identified the addition of air conditioning and modifications in the electrical system. Figure 7: Most common modifications in dwellings after occupancy – PAR case 512 ZEMCH 2015 | International Conference | Bari - Lecce, Italy