International Conference | Bari - Lecce , Italy Session VII
PERSONALISATION STRATEGIES AND RESIDENTIAL SATISFACTION IN CHILEAN SOCIAL HOUSING
Victor Bunster1 , Masa Noguchi1 Rodrigo García-Alvarado2 & Tom Kvan1
1 Faculty of Architecture , Building and Planning , The University of Melbourne , Australia v . bunster @ student . unimelb . edu . au , masa . noguchi @ unimelb . edu . au , tkvan @ unimelb . edu . au
2 Faculty of Architecture , Building and Design , Universidad del Bío-Bío , Chile , rgarcia @ biobio . cl
Abstract
Recent initiatives towards improving residential conditions of Chilean social housing largely depend on self-help personalisation as means to facilitate greater coherence between the needs of different households and the characteristics of their dwellings . Although self-construction is widespread among these mass housing developments , there is still limited information regarding the potential impacts that different personalisation strategies may have on residential satisfaction . This study uses a survey data and statistical analysis to assess existing relationships between demographic characteristics , personalisation strategies and residential satisfaction in four recently occupied housing complexes located in Concepción , southern Chile . The results of this study suggest that different personalisation strategies may be a response to different residential quality problems and that management of expectations before occupancy can significantly impact overall levels of satisfaction .
Keywords
Personalisation , self-help , satisfaction , social housing , Chile .
489