Our performance in terms of meeting our published service standards over the year ending 31 st March 2016 is given in the table below .

On first glance the statistics don ’ t seem to back up our statement that we are on the road to recovery , however the previous year ’ s figures include a period before the transition to our new pensions administration system resulting in a higher overall performance .

General Enquiries 5 32 18 56 % 88 % Pension Rights on Divorce 5 5 2 40 % 66 % Retirement Estimates 5 47 21 45 % 76 % Preserved Benefits 20 2 1 50 % 100 % Retirement Benefits 5 35 23 66 % 91 % Death Benefits 4 44 24 55 % 77 % Total - 165 89 53.94 % 82.04 %

In addition to the key service standards above we have processed other items of casework during the year . These include changes to key membership data when scheme members have variations to their contracts of employment or leave to work with other scheme employers within the Fund . We are committed to ensuring our data is up to date and accurate and have developed a data analysis tool which performs almost one hundred daily checks on all member records and reports on inconsistencies .

Aside from the performance standards we continue to provide newsletters to all members as well as information booklets and other web based information .

Annual Forecasts were also issued to active and deferred members during the year . We also have Facebook and Twitter accounts to encourage members of all ages to engage with the Fund .

Paying our pensioners is our top priority and we continue to do so without fail .

Our performance rating against satisfaction levels given by employers and members for 2014 - 2015 & 2015 - 2016 .

The ratings shown are derived from responses to our consultation questionnaires . Each questionnaire ends with a specific question about overall satisfaction with SYPA .