Your Past Is Your Future BUS FUND October 2016 Issue 18 | Page 4
uture
4 5
Service Delivery
Your Fund Statistics 2016
32
18
56%
88%
Pension Rights on Divorce
5
5
2
40%
66%
Retirement Estimates
5
47
21
45%
76%
Preserved Benefits
20
2
1
50%
100%
Retirement Benefits
5
35
23
66%
91%
Death Benefits
4
44
24
55%
77%
Total
-
165
89
In addition to the key service
standards above we have
processed other items of casework
during the year. These include
changes to key membership data
when scheme members have
variations to their contracts of
employment or leave to work with
other scheme employers within
the Fund. We are committed to
ensuring our data is up to date and
accurate and have developed a
data analysis tool which performs
almost one hundred daily checks
on all member records and reports
on inconsistencies.
Aside from the performance
standards we continue to provide
newsletters to all members as well
as information booklets and other
web based information.
53.94% 82.04%
Annual Forecasts were also issued
to active and deferred members
during the year. We also have
Facebook and Twitter accounts to
encourage members of all ages to
engage with the Fund.
Paying our pensioners is our top
priority and we continue to do so
without fail.
Our performance rating against satisfaction levels given by employers and members
for 2014 - 2015 & 2015 - 2016.
VERY SATISFIED
2014 - 2015
EMPLOYERS
MEMBERS
2015 - 2016
SATISFIED
2014 - 2015
2015 - 2016
DISSATISFIED
2014 - 2015
2015 - 2016
VERY DISSATISFIED
2014 - 2015
0%
38%
0%
59%
0%
3%
0%
66.2%
38%
32.4%
51%
0%
0%
1.4%
2015 - 2016
0%
11%
The ratings shown are derived from responses to our consultation questionnaires. Each questionnaire ends
with a specific question about overall satisfaction with SYPA.
Female..................................... 6%
Female...................................... 15%
Male............................................ 94%
Male............................................ 85%
Female...................................... 20%
Male............................................ 80%
Current Age ................................69
Age Pension Commenced.....57
41 - 45.......................................... 7%
0 - 50.................. Less than 1%
46 - 50....................................... 30%
51 - 55.......................................... 1%
£30,001 - £45,000............... 13%
51 - 55....................................... 35%
56 - 60.......................................... 6%
£45,001 - £65,000.................. 0%
56 - 60....................................... 27%
61 - 65....................................... 20%
Over £65,001............................ 0%
61 - 65.......................................... 1%
66 - 70....................................... 29%
71 - 75....................................... 23%
Current Age ................................55
Age Joined Fund.......................24
Up to £15,000........................... 2%
£15,001 - £30,000............... 85%
Current Age ................................52
Gender
5
Age Profile
General Enquiries
Averages
Previous Year
2014 - 2015
Age Profile
Performance
2015 - 2016
Gender
In
Time
Averages
Number
Processed
Annual Salary
Target
Days
PENSIONERS
(including dependants)
DEFERRED
MEMBERS
Age Profile
Key Service Standard
ACTIVE
MEMBERS
Averages
On first glance the statistics don’t seem to back up
our statement that we are on the road to recovery,
however the previous year’s figures include a
period before the transition to our new pensions
administration system resulting in a higher overall
performance.
Gender
Our performance in terms of meeting our published
service standards over the year ending 31st March
2016 is given in the table below.
41 - 45.......................................... 4%
76 - 80....................................... 14%
46 - 50....................................... 15%
81 - 85.......................................... 6%
51 - 55....................................... 27%
86 - 90.................. Less than 1%
56 - 60....................................... 45%
91 - 95....... ................................... 0%
61 - 65.......................................... 8%
96 - 100........................................ 0%
66 - 70.......................................... 1%
Oldest pensioner....................87