WSM Special Print Edition 2021 | Page 28

WS MAGAZINE

LHM Dealerships announced that 23 dealerships had received top awards from their respective manufacturers for 2020 .

EXCEEDING EXPECTATIONS As a Group of Companies , we pride ourselves on our customer service , but there are times when our employees truly exceed expectations . In 2020 , CARFAX , a popular source for data on used vehicles and a valued partner of our dealerships , recognized several Larry H . Miller dealerships as Top-Rated Dealers . The award celebrates their commitment to building consumer confidence through exceptional service and customer care .

The CARFAX Top-Rated Dealer award is based on verified reviews from actual customers who purchased vehicles from our dealerships . Larry H . Miller was part of a select group of dealers recognized in the inaugural CARFAX Top-Rated Dealers of 2019 . Dealers in this group received an average of 4.5 stars out of five and each dealer had to have a minimum number of customer reviews in order to be eligible .

Congratulations to our recognized dealerships :

These dealerships are found in multiple states , proving that it is our overall culture and commitment to enriching lives that truly makes a difference — a difference that gets noticed more and more all the time . The CARFAX awards are not the only recognition we ’ ve received with regard to our customer service , and each time we get a new honor , we find that it motivates us all the more to do our best for the people who support and sustain our businesses .

Seventeen locations within LHM Dealerships were certified in the J . D . Power 2020 Dealer of Excellence Program , which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional customer service . The Larry H . Miller dealerships that received the certification for 2020 are the following :

• Larry H . Miller American Toyota Albuquerque in Albuquerque , NM

• Larry H . Miller Toyota Albuquerque in Albuquerque , NM

• Larry H . Miller Toyota Boulder in Boulder , CO

• Larry H . Miller Toyota Corona in Corona , CA

• Larry H . Miller Toyota Murray in Murray , UT

• Larry H . Miller Toyota Peoria in Peoria , AZ

• Larry H . Miller Nissan Corona in Corona , CA

• Larry H . Miller Nissan Highlands Ranch in Highlands Ranch , CO

• Larry H . Miller Subaru Boise in Boise , ID

• Mercedes-Benz of Draper in Draper , UT

• Larry H . Miller Honda Boise in Boise , ID

• Larry H . Miller Volkswagen Avondale in Avondale , AZ

• Larry H . Miller Ford Mesa in Mesa , AZ

• Larry H . Miller Chevrolet Murray in Murray , UT

• Larry H . Miller Lexus Murray in Murray , UT

• Larry H . Miller Lexus Lindon in Lindon , UT

• Larry H . Miller Lexus Spokane in Spokane , WA

• Honda President ’ s Award — LHM Honda Boise

• Chevrolet Mark of Excellence Award — LHM Chevy Murray , LHM Chevy Provo

• Elite of Lexus Award — LHM Lexus Murray , LHM Lexus Lindon , LHM Lexus Spokane

• Hyundai Board of Excellence — LHM Hyundai Peoria

• Subaru Love Promise Customer Commitment Award — LHM Subaru Boise

• Ford ’ s Top 100 Retail Sales Volume — LHM Ford Lincoln Draper , LHM Ford Mesa

• Ford Parts Premier Club — LHM Super Ford

• Nissan Award of Excellence — LHM Nissan Highlands Ranch

• FCA Pentastar Club — LHM Dodge Ram Avondale , LHM Chrysler Jeep Dodge Ram Boise

• Mopar Masters Designation — LHM Chrysler Jeep Dodge Ram Sandy , LHM Dodge Ram Avondale

• FCA Customer First Award — LHM Chrysler Jeep Tucson , LHM Chrysler Jeep Dodge Ram Riverdale , LHM Dodge Ram Avondale , LHM Chrysler Jeep Dodge Ram Sandy , LHM Chrysler Jeep Dodge Ram Bountiful , LHM Chrysler Dodge Jeep Ram 104th , LHM Ram Truck Center , LHM Dodge Ram Peoria , LHM Colorado Jeep , LHM Chrysler Jeep Avondale , LHM Chrysler Jeep Dodge Ram Boise

In March 2020 , Larry H . Miller Downtown Honda Spokane earned the Honda Environmental Leadership Platinum Award for achieving specific environmental targets based on a rigorous points system that includes reducing total energy use at the dealership by at least 10 percent .

Some of the steps taken to reduce the dealership ’ s environmental footprint included the following :

• Installing a lighting control system and having more than 90 % of lighting as LED

• Having all high-efficiency HVAC units on a programmable thermostat

• Incorporating innovative design and materials in the building

“ We ’ re extremely proud to be a part of Honda ’ s global effort to help preserve and protect the environment ,” said general manager Andrew Cowart . “ Our customers already benefit from owning a fuel-efficient Honda vehicle , but now they have the extra peace of mind knowing that they ’ re supporting a local Honda dealer that is committed to environmentally responsible business operations .”

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