Safety has always been a reason to buy Wright . We take
SAFETY extra steps to build tools that are safer to use and designed to prevent tool failure . We engineer our tools for higher strength , better performance , longer-lasting durability and long-term reliability .
Some might say that we “ over-engineer ” our tools . We take that as a compliment . Where others might make a tool thinner to fit a tight space , we ’ ve designed a way to make the tool fit without sacrificing strength or contact area .
We are always looking out for the users of our products . We know that you need the safest possible tools in your arsenal . That ’ s why we don ’ t stop with “ good enough .” We constantly strive to make our tools the safest in the industry .
When it comes to delivery ,
DELIVERY nobody beats Wright Tool . Our delivery is not just prompt , it ’ s the best in the industry . We offer better than 98 % order fulfillment in 36 hours or less . That delivery record doesn ’ t happen by accident .
We place a high-priority on meeting delivery deadlines . Our 98 / 36 record is great for distributors too , because it lets them do more and carry less inventory . Distributors that stock the Wright brand know they can deliver the product as promised .
At Wright Tool , every customer is a
SERVICE / SUPPORT “ preferred ” customer . Our customer service is prompt , friendly and
knowledgeable . We want to assure your complete satisfaction . We can answer questions and solve problems over the phone … by e-mail … or in-person .
We offer our customers extras that others don ’ t . From technical assistance to sales support , we go out of our way to support those with whom we do business .
As for our distributors , we ’ ve always treated them as partners . They ’ re the vital link between our customers and Wright Tool . Our process ensures that the flow of products from manufacturer to distributor to customer is a smooth one . It ’ s just another way we reinforce our valued distributors . And , it ’ s another of the many reasons why we get high marks when it comes to distributor support .
“ We have a staff of truly skilled , dedicated employees here at Wright Tool . In fact , our work force averages 15 years of long service . That ’ s a lot of knowledge and experience working for our customers .”
– Pat Taylor , Executive Vice-President and Chief Human Resource Officer
ABOUT WRIGHT TOOL
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