WoWnews - Edition 7 July 2015 Edition 7 July 2015 | Page 2

WoW has identified 473 actions across 15
departments. The Business Change Team
monitors these actions ensuring identified
efficiencies and savings are met. Of the 473
actions:


263 are complete



167 are on track



7 have been withdrawn



36 are overdue.

 Have one action outstanding out of 36
 Continue to support the business shift
to self serve.

 Are reviewing their Estate Service
Standards to deliver a more efficient
service to residents
 Are working with residents to scrutinise
Added Value services, ensuring best
VFM.

We’ve completed 56% of actions to
date…Brilliant! Well done to all departments
with completed actions.

It’s essential we complete actions on time to
achieve efficiencies and savings. This year’s
target is huge and we need you all to play
your part. Please ensure you stay on top of
your action plans and complete them on time.


Take Ownership



Review actions regularly at team
meetings and 1:1’s



Be aware of action targets



If you have actions requiring
support/input from other departments
it’s your responsibility to make it
happen.



Saved £87k every year by producing all
Energy Performance Certificates
upfront



Updated Apex’s reporting to improve
automation.



Uploaded 5 year planned programme
to Orchard allowing Repairs desk to
give residents accurate information and
timescales



Put in place plans for Technical
Inspectors to give more details from
Pre Inspections, ensuring repairs can
be raised right first time.

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