EXPERT OPINION
Services of high standards
on board and on the ground
According to independent expertise
of Skytrax, Lufthansa has been
receiving multiple awards several
years in a row. In 2017 Lufthansa
has been awarded first place in
three categories: ‘Best Airline in
Europe’, ‘Best Airline in Western
Europe’ and ‘Best First Class
Lounge Dining’. Could you, please,
tell more about the factors that
determined such success?
Dirk Grossmann,
General Manager,
Lufthansa German
Airlines
The Lufthansa Group is steadfast in
its pursuit of sustainable business
practice. We focus on our customers
and their travel needs. Long-
term value creation and prudent
management of opportunities and
risks is essential for us. Safety and
service are our top priority and our
customers’ satisfaction is a measure
of what we do. We are honored that
this has been recognized and awarded
again.
High standards of products and
services on board and on the
ground is the continuous principle
of work for Lufthansa globally.
What principles do you consider
the most significant? Which of
them influence passengers’ flow
the most in Kazakhstan?
For already more than 25 years
Lufthansa German Airlines is proud
to offer our services in the Kazakh
market. Focusing on our customer’s
needs we developed our services
during these years by adopting our
services and schedules by closely
following the successful development
of the Republic of Kazakhstan.
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world monitor
As a consequence, today Lufthansa
offers flights daily, not only from
Almaty, but also three times a week
from Astana on a modern Airbus A330,
directly to Frankfurt and further to 1300
destinations in 190 countries worldwide
with our Star Alliance Partners.
Just recently Lufthansa signed a code
sharing agreement with the National
Kazakhstan carrier Air Astana on
directions to and from Astana, Atyrau,
Uralsk. Especially the fast developing
West Kazakhstan Region is benefitting
from this new partnership.
Following the needs of our travellers,
we’ve introduced the Premium Economy
Class in 2015, which became quite a
success in the market. We were first to
introduce the internet on board, but this
is meanwhile already standard.
Almost 1000 local companies are
members of our corporate program
'PartnerPlusBenefit' and almost 50,000
passengers use the individual bonus
program 'Miles & More'.
So , our Lufthansa team has been hard
at work and obviously successful in
establishing our service in the Kazakh
market.
What are the particular features that
attract clients to the Lufthansa fleet?
With over 700 aircraft we maintain one
of the world’s largest and most modern
fleets.
We invest continuously in modernising
our fleet. By 2025, 222 new aircraft