August/ 2019
Knowing how to handle these conversations
requires careful preparation, planning, evaluating
your perspective of the situation and entering the
conversation with the intention to find a resolution.
It involves empathetic listening, skilful questioning,
and having strategies for managing unexpected
responses from the other person – there is no
guarantee how they will respond or react.
The following 4-step framework provides you
with a sequential process for handling the difficult
conversation. For each step there are script
examples that you can use that will help you work
towards and achieve a mutually agreed outcome.
Women’s Network Magazine
29