Women's Network April 2018 | Page 49

business clique “92% of customers rely on influence rather than brands.” Australian has three internet enabled devices. It is an imperative in today’s landscape that websites are mobile-friendly since more than 51% of websites these days are accessed via a mobile device. Smartphone use is overwhelmingly popular for activities such as social media, messaging and catching up with news. applied and insights are then interpreted. This data can be collated and analysed to provide you with valuable insights into your customer behaviour, what’s working and what’s not. Insights gleaned from data can provide your business with direction in respect of new markets, the competitive landscape and hidden opportunities. BIG DATA All of these digital forces can be disrupting and thus they help deconstruct the old world order. The reality is that none of these forces work alone in silos. One need to understand the power of technology to democratise, scale and speed up every form of interaction and action within your business. Data is the information that you obtain from users, such as demographic information, behaviour and activity. With so many ways to connect to and access the internet, big data is the new norm as businesses collect user data across a multitude of channels including apps, email and web browsing. If you have a digital or online presence, be it a website, a LinkedIn profile, a blog or a Facebook page, you have data. Data is collected, analytics Does technology enhance or hinder better business? Understanding how customers are using technology and why, learning how to reach those customers using related technologies and discovering how to implement technology within business, will no doubt enhance your business endeavours. AUTHOR Dyean Moodley DEVTHA CONSULTING CONTACT +61 414 716 406 EMAIL [email protected] WEBSITE about.me/dyeanmoodley Women’s Network Magazine 49