Woman Researchers A1 portait posters_web_ALL - Page 14

‘I appreciate researching areas where I have the opportunity to influence policy which will enhance the consumer experience.’ CAROL BRENNAN READER, BUSINESS, ENTERPRISE AND MANAGEMENT I am Carol Brennan. My role is Reader in Consumer Policy and Director of the Consumer Insight Centre. I have recently conducted research on using complaints to drive innovation in public services (for Nesta), the outcome of complaints (for the Care Inspectorate), and on models of Alternative Dispute Resolution (for the Legal Ombudsman). My academic research is published in international journals. O E R A T I N G L B WOMEN RESEARCHERS INSPIRING RESEARCH CAREER JOURNEYS I regularly conduct commissioned research. I enjoy working with research teams in the Consumer Insight Centre and engaging with policy and research staff in external organisations. The research is presented to colleagues at all levels of organisations and shapes service improvements. I appreciate researching areas where I have the opportunity to influence policy which will enhance the consumer experience. The field of consumer policy is very dynamic and complex with a wide range of research opportunities. I regularly participate in conferences and find many of the speakers inspiring. The opportunity to learn from colleagues in this area has inspired me to conduct research which will make a difference.